Contracting party

On the basis of these General Terms and Conditions (AGB), a contract is concluded between the customer and
Ortenau milling centre GmbH & Co.KG
Represented by Bruno Spindler
Address: Industriestrasse 2-4 77728 Oppenau
Phone: +49 7804 9136416
e-mail address:

Commercial register: HRA
Commercial register number: 701881
Sales tax identification number: DE 270 358 324,
hereinafter referred to as supplier, the contract is concluded.

Object of the contract

This contract regulates the sale of new goods via the online shop of the supplier. For details of the respective offer, please refer to the product description on the offer page.

Conclusion of contract

The contract is concluded exclusively in electronic business transactions via the shop system. In this context, the offers presented represent a non-binding invitation to submit an offer through the customer order, which the supplier can then accept. The ordering process for the conclusion of the contract includes the following steps in the shop system:

  • • Selection of the offer in the desired specification (size, colour, quantity)

  • • Adding the offer to the shopping cart

  • • Press the 'order' button

  • • Entry of the billing and delivery address

  • • Selection of the payment method

  • • Review and processing of the order and all entries

  • • Press the button 'order with costs'.

  • • Confirmation e-mail that the order has been received

With the sending of the order confirmation the contract is concluded.

Duration of contract

The contract is concluded for an indefinite period.

Prices, shipping costs, return costs

All prices are final prices and include the statutory value added tax. In addition to the final prices, further costs are incurred depending on the type of shipment, which are displayed before the order is shipped. If there is a right of revocation and if this right is exercised, the customer shall bear the costs of the return shipment.

Terms of payment

The customer only has the following payment options: advance bank transfer, payment service provider (PayPal), cash on collection, credit card. Other payment methods are not offered and will be rejected.
The invoice amount is to be transferred in advance to the account indicated on the invoice, which contains all details for the transfer and is sent by e-mail. If an escrow service/payment service provider is used, it enables the supplier and customer to process the payment among themselves. The escrow service/payment service provider forwards the customer's payment to the supplier. For more information, see the website of the relevant escrow service/payment service provider. The invoice amount can also be paid in cash at the suppliers business premises during normal office hours after deduction of the shipping costs incurred. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged to pay or transfer the amount shown on the invoice within 10 days of receipt of the invoice to the account stated on the invoice. The payment is due without deduction from the date of invoice. The customer is only in default after a reminder. In addition, there is the possibility of financing on request.

Terms of delivery

The goods will be dispatched immediately after receipt of the order. The dispatch takes place on average after 3 days at the latest. The supplier commits himself to delivery on 30 days after receipt of the order. The standard delivery time is 4 days, unless otherwise stated in the article description. The supplier will ship the order from his own warehouse as soon as the entire order is in stock there.

Drafting of the contract

The customer has no possibility to directly access the stored contract text himself.

Right of withdrawal and customer service

You have the right to revoke this contract within fourteen days without giving reasons.

The revocation period is fourteen days from the day of revocation,

  • • In the case of a contract of sale: on which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods.

  • • In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: at which you or a third party, other than the carrier and designated by you, took possession of the last goods.

  • • In the case of a contract for the delivery of goods in several instalments or in several pieces: at which you or a third party, other than the carrier and designated by you, took possession of the last instalment or piece.

  • • In the case of a contract for the regular supply of goods over a fixed period: on which you or a third party, other than the carrier and designated by you, took possession of the first goods.

In the event of a combination of several alternatives, the most recent date shall be decisive.

In order to exercise your right of withdrawal, you must inform us (Fräszentrum Ortenau GmbH & Co.KG, Bruno Spindler, Industriestrasse 2-4 77728 Oppenau, Tel.: +49 7804 9136416, Fax: +49 7804 9119779, E-Mail: by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery from the cheap standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make a refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Fräszentrum Ortenau GmbH & Co.KG, Bruno Spindler, Industriestrasse 2-4 77728 Oppenau, Germany immediately and in any case within fourteen days at the latest from the day you inform us of the cancellation of this contract. The time limit shall be deemed to have been observed if you send the goods before the end of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functionality of the goods.

End of the cancellation policy

Language, jurisdiction and applicable law

The contract shall be drawn up in German. The further execution of the contractual relationship will be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this shall only apply insofar as no statutory provisions of the state in which the customer has his residence or usual place of abode are restricted thereby. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.